Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product is received. For packages lost in transit, all claims must be submitted no more than 30 days after the estimated delivery date.
This policy governs the procedures for returning products purchased from THNT. By making a purchase with us, you agree to the terms and conditions outlined herein.
Claims for Damaged or Defective Items:
Lost Packages in Transit:
Return Procedure:
Incorrect Address:
Returns and Exchanges:
Customers in Brazil:
Notification to EU Consumers:
Language and Interpretation:
Write down your problem in detail, and upload relevant photos whenever possible, in the ¨Contact Us¨ section.
Please be aware that we may require you to send a photo with the problem report to initiate a resend. It’s always best to include photos in the initial problem report to avoid delays.
The default return address is based on where your package was delivered:
These addresses should only be used for product returns. All other types of correspondence (notices, letters, etc.) sent to our address will be returned to the sender.
We’ll email you once a return package reaches our facility. Based on the reason for the return, we’ll decide what the next steps should be. Check out our return policy for more info.
For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. But no worries! We’ll cover the costs of reprinting and shipping a replacement order for you.
You need to check that the delivery address is correct. Check with the carrier to try to locate the lost order.
Remember that if the tracking information indicates that an order has been delivered, but the customer believes they have not received it, we will not take responsibility and will resend that order. In this case, any replacements will be at your expense.
There are a few reasons why an order may be returned to sender, but most often it is due to an undeliverable address. Other cases include the package being unclaimed at customs or refused/returned by the customer. You will receive a notice as soon as the order arrives at our premises.
Please contact us with an updated address if you wish the product to be reshipped. New shipping fees will apply for orders that have not been claimed at customs, returned by the customer or had an incorrect address originally provided.
If something arrives damaged, send a photo of the damaged goods to contact@officialthnt.com, then we’ll gladly send a replacement at no cost to you.
Any returns or problems that occur because of an error on our part will be handled at our expense.
If the customer would like to exchange or return a product without any defect or due to a wrong size being ordered would be handled at your expense by placing a new order.
Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product is received. For packages lost in transit, all claims must be submitted no more than 30 days after the estimated delivery date.
If the recipient’s address was wrong, then you are held responsible. Usually, the package is sent back to the return address. Then we’ll contact you for an updated address.
If the package was not returned to sender, then you would have to process a new order to replace the original.
If the package was marked as delivered by the carrier, but the customer reports they have yet to receive it, THNT won’t cover the cost of reshipping or refunding the order.
There may be cases where the delivery was made, but the package was left in an unexpected location at the customer’s address. Customers should reach out to the carrier and inquire if any additional details were left by the delivery person. For example: “Left under the table on the back porch.”
If the customer cannot locate the package, they will need to place a new order for it to be reshipped. We can’t yet help you file claims with carriers, but we hope to do so in the future!